LootCRM

Business Management Simplified

Terms & Conditions

Last updated: February 2026 | Effective immediately upon use of the Service.

Important: By creating an account or using LootCRM, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

1. Agreement to Terms

By accessing, browsing, or using LootCRM ("the Service", "the Platform", "the Application"), operated by Perlicom Systems Ltd T/A LootCRM ("the Company", "we", "us", "our"), you ("the User", "you", "your") agree to be legally bound by these Terms & Conditions ("Terms"), our Privacy Policy, and any additional guidelines referenced herein.

If you do not agree to any provision of these Terms, you must immediately cease all use of the Service and delete your account. Continued use following any amendment constitutes your acceptance of such amendments.

These Terms constitute a legally binding agreement. You represent and warrant that you have the legal capacity and authority to enter into this agreement.

2. Description of Service

LootCRM is a cloud-based Customer Relationship Management (CRM) and business management software platform providing:

  • CRM: Contact management, customer profiles, interaction history, lead tracking, segmentation
  • Sales Management: Quotation, invoice, receipt creation, sales pipeline, revenue analytics
  • Work Order Scheduling: Work order creation, assignment, scheduling, status tracking, recurring work orders
  • Document Generation: Professional quotes, invoices, receipts, service reports in PDF with custom branding
  • Email Integration: SMTP/IMAP configuration, automated sending, templates, email logging
  • Product Catalogue: Product management, pricing, categorisation
  • Reporting & Analytics: Dashboard analytics, sales reports, business metrics
  • Multi-Business Support: Multiple business entities under a single account
  • File Management: Document storage, brochures, file attachments
  • Calendar & Reminders: Scheduling, deadline tracking, notifications

We reserve the right to modify, suspend, or discontinue any feature at any time without notice or liability.

3. Accounts & Registration

To use the Service, you must register. By registering, you agree to:

  • Provide accurate, current, truthful, and complete information
  • Maintain and promptly update your account information
  • Maintain security of your login credentials
  • Accept full responsibility for all activities under your account
  • Immediately notify us of any unauthorised access
  • Not share, transfer, sell, or assign your credentials
  • Not create multiple accounts to circumvent limits

You must be at least 18 years of age. We reserve the right to suspend or terminate any account at our sole discretion.

4. Free Trial

LootCRM may offer a free trial period. During the trial:

  • Full access to all features is granted
  • No payment information required to start
  • Trial commences upon account creation (tracked by timestamp)
  • Trial cannot be paused, extended, or restarted
  • Upon expiration, you must subscribe to continue
  • Account will be locked upon trial expiration without subscription
  • Data retained for 30 days after expiration, then permanently deleted

We may modify or discontinue free trials at any time without notice.

5. Subscription & Payments

5.1 Plans

Continued access requires an active paid subscription. Plans and pricing are shown on the Subscription page and may be updated.

5.2 Automatic Renewal

IMPORTANT: Your subscription auto-renews at the then-current rate unless cancelled. By subscribing, you authorise recurring charges.

5.3 Failed Payments

Failed payments may result in access suspension. Data retained for 30 days post-suspension, then may be permanently deleted. We bear no liability for losses from payment-related suspension.

5.4 Price Changes

Prices may change with 30 days advance notice. New pricing takes effect at your next billing cycle.

6. Cancellation & Refunds

Cancel anytime via the Subscription page. Subscription stays active until the end of the current billing period. All payments are final and non-refundable. Data retained 30 days post-cancellation, then permanently deleted. You are responsible for exporting data before deletion.

7. Intellectual Property & Content Ownership

7.1 Platform IP

The Service, its software, source code, design, UI, graphics, logos, trademarks, and all IP is the exclusive property of Perlicom Systems Ltd T/A LootCRM. No right, title, or interest is transferred to you.

7.2 User Content & Licence Grant

IMPORTANT: By uploading any content (text, data, images, logos, documents, brochures, files, graphics — "User Content"), you grant Perlicom Systems Ltd T/A LootCRM a worldwide, non-exclusive, royalty-free, transferable, sub-licensable, perpetual, and irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute, display, store, process, and create derivative works from such content for:

  • Operating, maintaining, improving, and providing the Service
  • Developing new features and services
  • Generating aggregated, anonymised analytics
  • Compliance with applicable laws
  • Backups and data integrity
  • Any purpose related to Platform operation and improvement

You warrant that you own or have rights to all User Content and that it does not infringe any third-party rights.

7.3 Logos, Images & Branding

All logos, images, and branding uploaded are subject to the same licence grant. Perlicom Systems Ltd T/A LootCRM may use them in connection with operating the Service, including in generated documents and communications.

7.4 Data Analytics

We may use anonymised, aggregated data for analytics, benchmarking, research, marketing, and product development without identifying you personally.

7.5 Feedback

Any feedback or suggestions become the exclusive property of Perlicom Systems Ltd T/A LootCRM and may be used without obligation or compensation.

8. Data & Privacy

Your use is also governed by our Privacy Policy. You acknowledge all data is processed on our hosting providers' servers. We implement industry-standard security but cannot guarantee absolute security. You are responsible for your own backups. We may access data to provide the Service, ensure compliance, or investigate violations.

9. Acceptable Use

You agree NOT to: violate any law; infringe IP or privacy rights; upload malware; gain unauthorised access; harass others; send spam; disrupt the Service; reverse engineer; use bots without consent; resell the Service; violate GDPR; or circumvent controls. Violations may result in immediate termination without notice or refund.

10. Service Availability

We do not guarantee uninterrupted or error-free access. We may perform maintenance, experience outages, or modify features at any time. We shall not be liable for any loss from service interruptions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: The Service is provided "AS IS" without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, consequential, or punitive damages. Total aggregate liability shall not exceed amounts paid by you in the preceding 12 months. We are not responsible for decisions based on data in the Service or for data loss.

Financial & Commercial Accuracy

LootCRM is a productivity and record-keeping tool designed to assist your business operations. It is not a certified accounting system, financial advisory service, or legally compliant invoicing solution. Perlicom Systems Ltd and its developers, officers, employees, and agents accept no responsibility whatsoever for:

  • Any financial loss, tax liability, penalty, or regulatory consequence arising from figures, calculations, invoices, quotes, or reports generated by the Service;
  • Errors, omissions, or inaccuracies in pricing, VAT calculations, commission figures, or any other monetary values produced by the Service;
  • Decisions made — commercial, contractual, or financial — on the basis of data, reports, or documents generated by the Service;
  • Incorrect totals, rounding differences, or misapplied tax rates that may occur due to software defects, configuration errors, or data entry mistakes.
Human Verification Required

By using this Service you acknowledge and agree that all financial figures, invoices, quotes, tax calculations, and reports must be independently verified by a qualified human — such as a bookkeeper, accountant, or financial advisor — before being relied upon for any commercial, legal, or tax purpose. The Service is intended to support, not replace, that professional review.

You are solely responsible for the accuracy of all data entered into the Service and for ensuring that all outputs are checked before use. We strongly recommend that any document sent to a customer or submitted to a tax authority be reviewed by an appropriate professional prior to issue.

12. Indemnification

You agree to indemnify and hold harmless Perlicom Systems Ltd T/A LootCRM, its officers, directors, employees, and agents from all claims arising from your use of the Service, violation of Terms, violation of third-party rights, User Content, or negligent conduct. This obligation survives termination.

13. Termination

We may suspend or terminate your account at any time for any reason. Upon termination: all rights cease immediately; you must stop using the Service; data may be deleted per our policies; and surviving provisions remain in effect.

14. Governing Law

These Terms are governed by the laws of Ireland. Disputes are subject to the exclusive jurisdiction of Irish courts. EU consumers retain mandatory consumer protection rights. Parties agree to attempt good faith negotiation for 30 days before legal proceedings.

15. General Provisions

Entire Agreement: These Terms plus our Privacy Policy constitute the entire agreement. Severability: Invalid provisions are limited/eliminated; remaining provisions continue. Waiver: Non-enforcement is not a waiver. Assignment: You may not assign; we may freely assign. Force Majeure: No liability for events beyond our control. Notices: Via email, in-app notification, or posting on the Service.

16. Changes to Terms

We may modify these Terms at any time. Material changes communicated via email, in-app notice, or updated date above. Continued use constitutes acceptance.

17. Contact

Email: support@lootcrm.com
Address: Dalgin, Milltown, Tuam, Co. Galway, Ireland